WARRANTY INFORMATION

SMARTLIVING.PH products carry a 90-day warranty. 

 

WARRANTY EXCLUSIONS

The warranty of SMARTLIVING.PH, hereinafter referred to as the Company, will be considered void if the Company determines that the product has been improperly installed, altered in any way, or tampered with. Our warranty does not protect against acts of God such as earthquake, war, flood, vandalism, lightning, theft, normal-use wear and tear, erosion, depletion, obsolescence, abuse, damage due to low-voltage disturbances (ex. brownouts), use of unauthorized program, or device modification or alteration. Moreover, our Company shall NOT be liable under ANY circumstances for any indirect, incidental or consequential damage/s as a result of using our products.

Warranty is available only to the original buyer. Our warranty doesn’t cover resold used products outside of the SMARTLIVING.PH store.

 

REPLACEMENT ELIGIBILITY

We test all of our smart devices before shipping to ensure our customers get the highest quality products. In the unlikely event that a buyer receives a defective product, SMARTLIVING.PH will repair or replace at its discretion any defective product that is within the prescribed warranty period. Please be advised that no warranties will be honored unless the buyer provides the product for inspection.

As advised in our product page, please note that testing is not done on Google, Amazon and Xiaomi products to avoid damaging its original packaging.

REPLACEMENT PROCESS

  1. Please send an email to [email protected] along with the following:
    • Reason for requesting a replacement (please provide details of the problem)
    • Please include an image or video of the product showing the defect
  2. You may also send the items above via Facebook Messenger
    • To go to our Facebook page, click on this link – SMARTLIVING.PH
    • You may also click on the Facebook icon found on the top-right of the this page
  3. Please wait for the reply of our service associate within (1) one to (3) three working days from the date of your email or Facebook message
  4. If physical inspection of the product is deemed necessary, you may be asked by our representative to return the item inside its original packaging or any other packaging that will provide sufficient protection to the product against possible mishandling during delivery
  5. Our customer service associate will coordinate with you on how you can send the product back to us
    • We can arrange for our accredited courier to pick-up the device or you can arrange for it to be delivered to us via Lalamove or Grab if you’re residing in Metro Manila
    • Please note that the buyer shall shoulder the cost of return shipping
  6. If your request is approved, our customer service representative will coordinate with you via email or Facebook Messenger
    • Shipping of the replacement will be free of charge

Please note that replacements are processed based on product availability. SMARTLIVING.PH reserves the right to discontinue any of its products without prior notice, and disclaims any limited warranty to repair or replace any discontinued product. In the event that our Company is unable to replace the defective unit because it has already been phased out, SMARTLIVING.PH will offer a credit equivalent to the product’s original purchase value. The credit can then be used to purchase another product of the same or lesser value in www.smartliving.ph.

Should you need assistance, you may contact us through Facebook Messenger or send an email to [email protected].