ELIGIBILITY
A customer may apply for a refund if any of the following conditions are met:
- A different product or model was sent
- Product is defective
- Product is incomplete (e.g. missing parts or missing accessories)
- No order was received
Reasons outside of the aforementioned list will not be entertained.
A customer will only have 3 calendar days to apply for a refund once a package has been tagged as delivered by any of SMARTLIVING.PH’s accredited couriers.
REFUND PROCESS
- Check if your reason for requesting a refund can be found in the list above
- If so, you may send an email to [email protected] along with the following:
- Reason for requesting a refund (choose from the list above)
- If the reason for your refund request is either 1, 2 or 3, please include an image or video of the product
- You may also send the items above via Facebook Messenger
- To go to our Facebook page, click on this link – SMARTLIVING.PH
- You may also click on the Facebook icon found on the top-right of the this page
- Please wait for the reply of our service associate within (1) one to (3) three working days from the date of your email or Facebook message
- You might be asked to return the item to complete the refund process
- If so, please send it to SMARTLIVING.PH Aspire Tower Calle Industria Bagumbayan, Quezon City, Metro Manila 1110
- Our customer service associate will coordinate with you on how you can send the product back to us
- If your request is approved, our customer service representative will coordinate with you on how you can receive your refund