ELIGIBILITY

A customer may apply for a refund if any of the following conditions are met:

  1. A different product or model was sent
  2. Product is defective 
  3. Product is incomplete (e.g. missing parts or missing accessories)
  4. No order was received

Reasons outside of the aforementioned list will not be entertained.

A customer will only have 3 calendar days to apply for a refund once a package has been tagged as delivered by any of SMARTLIVING.PH’s accredited couriers.

REFUND PROCESS

  1. Check if your reason for requesting a refund can be found in the list above
  2. If so, you may send an email to [email protected] along with the following:
    • Reason for requesting a refund (choose from the list above)
    • If the reason for your refund request is either 1, 2 or 3, please include an image or video of the product 
  3. You may also send the items above via Facebook Messenger
    • To go to our Facebook page, click on this link – SMARTLIVING.PH
    • You may also click on the Facebook icon found on the top-right of the this page
  4. Please wait for the reply of our service associate within (1) one to (3) three working days from the date of your email or Facebook message
  5. You might be asked to return the item to complete the refund process
    • If so, please send it to SMARTLIVING.PH Aspire Tower Calle Industria Bagumbayan, Quezon City, Metro Manila 1110
    • Our customer service associate will coordinate with you on how you can send the product back to us
  6. If your request is approved, our customer service representative will coordinate with you on how you can receive your refund